Terms and conditions

1. Trader details

Trader: Etazhna harmonia - upravlenie i konsult EOOD, company number 208157557, registered address: с. Полски извор, общ. Камено.

Contact person: Пламена Иванова, phone: 089 424 3627.

The full details are also in the “Contacts” section of the home page.

2. Subject of the terms and conditions

These terms govern the use of the “Etazhna harmonia” platform: a site and accounts through which residents see the charges of their building and pay them by card.

By getting access to an account, or by paying on the platform, you agree to these terms.

These terms apply together with the decision of the general meeting of the owners on the budget and the fees of the building.

3. Services

The platform offers:

• a statement of the charges by month;
• payment slips;
• payment by debit or credit card;
• a report on the “Repair and maintenance” fund;
• electricity invoices, split between the apartments;
• voting on the budget of the building;
• storage of documents, invoices and receipts.

Access to an account is given by the building manager.

4. Entering into a contract

The account is created by the building manager and is linked to a particular apartment or unit in the building.

On your first sign-in you confirm that the details of the unit are yours. If something is wrong, tell the building manager.

You pay a charge that already exists, under a decision of the general meeting or a contract with a supplier. Paying on the platform settles that charge.

5. Price and payment

The amounts due come from the building table for the month and are shown in your account.

You pay by debit or credit card through the DSK virtual POS. We accept Visa and MasterCard.

Payments are authenticated with MasterCard Identity Check and VISA Secure (3-D Secure).

We do not store or process card details. They are entered on the page of the bank.

After a successful payment the charge is cleared automatically and the receipt stays in your account.

6. Refunds

If a payment has to be returned, the amount is refunded to the same card that was used.

To get a refund, contact the building manager, who sends the request to the bank.

Refunded amounts are shown in the account.

7. Personal data and consumer protection

We process name, address, phone, email, details of the unit, the charges and the payments. This is needed to keep the accounts, to take payments and to issue documents.

Legal basis: performance of a contract and legal obligations (Art. 6(1)(b) and (c) GDPR).

The data is kept as long as the law requires and is not given to third parties, except to the bank that processes the payment and to authorities where the law requires it.

The site uses only a session cookie, which is needed for signing in.

You have the right of access, correction, erasure, restriction and objection, and the right to complain to the Commission for Personal Data Protection.

Requests are made to the building manager or on the phone number given above.

8. Rights and obligations of the users

• Keep your password and do not give it to others. You are responsible for what is done through your account.
• Check your details and your bills and report mistakes before paying.
• Pay your charges within the term set in the decision of the general meeting or in the contract with the supplier.
• You have the right to know, for every amount, what was charged, for what and how it was calculated.
• For the payment of an existing charge the right of withdrawal under Art. 50 of the Consumer Protection Act does not apply.
• The platform is provided as it is; short interruptions for maintenance are possible.

9. Intellectual property

The software, the texts and the layout of the platform are protected and are used only for its intended purpose.

The data of the building remains the property of the owners.

Copying and distributing the content without permission is not allowed.

10. Supervisory authorities

• Commission for Consumer Protection (KZP): kzp.bg
• Commission for Personal Data Protection (KZLD): cpdp.bg
• Communications Regulation Commission (KRS): crc.bg

11. Final provisions

Bulgarian law applies.

These terms may change. The new version is published on this page with a date.

If you do not agree with the changes, you stop using your account.

Questions about these terms: 089 424 3627.